Freeview Support

Do you have a question or are experiencing technical problems? Check our list of FAQs or search below.

FAQ_Test
FAQ1
Test_NewQuestion for test purpose
Testing QA
Why aren't all TV programs available on Catch Up?
Due to ownership of digital rights, not all programs on TV are available in catch up
Can I record Catch Up TV?
No. Only live programs can be recorded if you have a PVR
Can I watch Catch Up if I’m not in Australia?
No, under the network program licensing agreements, catch-up TV is geo-blocked to Australia, which means that programs cannot be played on Catch Up outside of Australi
Why do the Catch Up TV programs expire?
The expiry period for programs is determined by the terms under which the broadcaster licenses programs from content owners
Do I need to retune my television to receive new Freeview channels?
New channels are launched on Freeview from time to time. The TV broadcasters also implement system upgrades to their frequencies. So it pays to retune your digital box every couple of months to make sure you are up to date. Some digital boxes automatically retune but most have to be retuned manually. The process is straightforward but varies slightly between boxes from different manufacturers. For more information on how to retune please visit here .
How do I make a complaint about an ad I saw on TV?
The Advertising Standards Bureau (ASB) manages the complaint resolution for any breaches of the Codes and initiatives as administered by the ASB. If you feel that a TV advertisement is in breach of such codes or initiatives please contact the ASB.
How do I get 9HD & 9Life in Northern NSW?
On the 1st of March NBN introduced 2 new services to Northern New South Wales. They are 9HD and 9Life. These are in addition to the current NBN, 9GEM, 9GO and eXtra services. Please click here for more information.
Do rural and regional areas receive the same channels as metropolitan areas?
Individual broadcasters are responsible for the rollout of channels to regional areas. Content and programming vary according to geographical area based on the ownership of commercial TV licenses in particular markets. So, for example, most of Sydney does not receive PRIME7, WIN and Southern Cross Television, while regional markets do not receive SEVEN, NINE and TEN. However the Government’s Viewer Access Satellite Service (VAST) provides Freeview digital television to eligible viewers in regional ‘blackspot’ areas. That is, all free-to-air digital television services, including the original three commercial (SEVEN, NINE and TEN) and two national channels (ABC and SBS), as well as digital services. For more information on this service, please visit the My Vast website.
FAQ_Test
FAQ1
Why aren't all TV programs available on Catch Up?
Due to ownership of digital rights, not all programs on TV are available in catch up
Can I watch Catch Up if I’m not in Australia?
No, under the network program licensing agreements, catch-up TV is geo-blocked to Australia, which means that programs cannot be played on Catch Up outside of Australi
Do I need to retune my television to receive new Freeview channels?
New channels are launched on Freeview from time to time. The TV broadcasters also implement system upgrades to their frequencies. So it pays to retune your digital box every couple of months to make sure you are up to date. Some digital boxes automatically retune but most have to be retuned manually. The process is straightforward but varies slightly between boxes from different manufacturers. For more information on how to retune please visit here .
How do I get 9HD & 9Life in Northern NSW?
On the 1st of March NBN introduced 2 new services to Northern New South Wales. They are 9HD and 9Life. These are in addition to the current NBN, 9GEM, 9GO and eXtra services. Please click here for more information.
Test_NewQuestion for test purpose
Testing QA
Can I record Catch Up TV?
No. Only live programs can be recorded if you have a PVR
Why do the Catch Up TV programs expire?
The expiry period for programs is determined by the terms under which the broadcaster licenses programs from content owners
How do I make a complaint about an ad I saw on TV?
The Advertising Standards Bureau (ASB) manages the complaint resolution for any breaches of the Codes and initiatives as administered by the ASB. If you feel that a TV advertisement is in breach of such codes or initiatives please contact the ASB.
Do rural and regional areas receive the same channels as metropolitan areas?
Individual broadcasters are responsible for the rollout of channels to regional areas. Content and programming vary according to geographical area based on the ownership of commercial TV licenses in particular markets. So, for example, most of Sydney does not receive PRIME7, WIN and Southern Cross Television, while regional markets do not receive SEVEN, NINE and TEN. However the Government’s Viewer Access Satellite Service (VAST) provides Freeview digital television to eligible viewers in regional ‘blackspot’ areas. That is, all free-to-air digital television services, including the original three commercial (SEVEN, NINE and TEN) and two national channels (ABC and SBS), as well as digital services. For more information on this service, please visit the My Vast website.

Channels Available to You

For more detailed information about the coverage you receive in your area visit MySwitch and enter your post code. All the technical information you need about channels and coverage can be found here.

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